Customer Experience Manager

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This is a great opportunity for experienced developers with leadership skills who are looking to make the leap to positions of technical leadership and management.

 

About High Lander
 

High Lander provides drone fleet and uncrewed traffic management software solutions to clients around the world. Our platforms empower people to take full advantage of drone technology, while providing authorities with the tools they need to maintain safety in the sky.

We’re looking for a Customer Experience Manager to join us.

 

Responsibilities

 

• Speak with High Lander customers on a daily basis, communicate via channels such as phone calls and support tickets (email).

• Provide comprehensive product support and assist customers with inquiries and troubleshooting.

• Develop and deliver training to improve product knowledge.

  Manage and develop a team of two employees.

• Accountable for the end-to-end implementation of the systems, including client process integrations‫.‬‬‬‬‬‬.

• Gather customer feedback and collaborate with our Product and Dev teams to help deliver an exceptional experience to our customers.

• Develop, document, and maintain standard operating procedures, best practices, and customer service guidelines.

•  Be part of the Israel National Drone Initiative team, operate the systems during flight weeks, conduct tests and experiments to improve our products.

 

 

Requirements and skills

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• 1-2 years of customer support/facing experience in the high tech industry.  Experience in B2B- an advantage.

• Experience in customer-facing training.

• Service-oriented personality with a can-do attitude and problem-solving skills. 

• Excellent communication skills in English (written and spoken).

• Fast learner with tech orientation, comfortable working with digital tools. 

• Experience working across teams (Dev, Product, QA)

• Team-player who can also work independently.

• Ability to work effectively in a fast-paced and dynamic environment.

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     Submit your CV to ruth@ruth-hh.co.il  -  Only compatible applicants will receive a reply.